Shipping Policy
We are committed to providing fast, reliable, and affordable shipping for all our products, ensuring that your new bed sheets, comforters, and duvet covers reach you in a timely manner. This Shipping Policy outlines the details of our shipping process, including delivery times, shipping costs, and international shipping information.
All orders are processed within 1-2 business days of being placed. Processing time includes verifying payment, preparing your items for shipment, and packaging them securely to ensure they arrive in perfect condition. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Domestic shipping times vary depending on your location. Typically, domestic orders are delivered within 3-7 business days after processing. We use trusted shipping carriers to ensure reliable delivery, and you will receive a tracking number via email once your order has been shipped. This tracking number allows you to monitor the status of your delivery in real time.
Shipping costs for domestic orders are calculated based on the weight of your order and your shipping address. You can view the exact shipping cost during the checkout process, before completing your purchase. We occasionally offer free shipping promotions for domestic orders that meet a minimum purchase threshold—please check our website for current offers.
We also offer international shipping to select countries. International shipping times vary by destination, but typically range from 7-14 business days. Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the shipping cost or order total. We recommend checking with your local customs office for more information on potential fees before placing an international order.
If you have not received your order within the estimated delivery time, please contact us with your order number and tracking information, and we will investigate the status of your shipment. Please note that we are not responsible for delays caused by unforeseen circumstances, such as weather conditions, carrier delays, or customs processing.
We take great care in packaging our products to prevent damage during shipping. However, if your order arrives damaged, please contact us within 48 hours of delivery, providing photos of the damage and your order number, and we will arrange for a replacement or refund.